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1. Send a return request to customercare@estro.com.au
2. Wait for our confirmation email.
3. Take your order and receipt to Estro, 253 Pitt St, Sydney NSW 2000, Australia
4. Refunds will be credited to your original method of payment within 3 to 10 business days (depending on your card issuer’s policies).
1. Send a return request to customercare@estro.com.au
Please include:
2. Once received our return email confirmation, please send the order back to*:
Once your package reaches the warehouse, please allow 5 to 10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.
All items for return must be in their original, unused condition, with all designer labels still attached on the item and any related accessories or instruction booklets included with the original receipt form.
Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We'll not accept return requests for defective, damaged or wrong item received beyond 14 days from the date of delivery.
Items sent back to us without first requesting a return will not be accepted.
We'll check if the item is available and if it is, we'll ask you to return the original order and once received we'll arrange the delivery of the new item.
Only one exchange for each item bought will be free if previously authorized.
For orders outside Australia, exchanges are not possible, but it is necessary to request a refund and make a new order.
OUR POLICY:
For orders paid by Credit Card, the refunded amount will be available to Clients within 10 business days (but is usually much faster than this) and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal, will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Delivery charges will not be refunded.
The Items should be returned in original condition (unworn, unwashed and unaltered) and in the original packaging with designer garment tags attached in its original position. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged. If you decide that they’re not quite right, please return them in their original shoe box as it is part of the product, with another solid box around it, preferably the original outer packaging.
Please note that time is of the essence. If the conditions stipulated by Estro are not met, including as to timeframes, Estro will have no obligation to refund, exchange or return the merchandise to you. You may arrange collection at your own expense.
We do not extend this return policy to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.
All our orders are shipped from our partner TLUXY.IT
We do our best to fulfill your order within 2 business days ( Please allow a 24-48 hour processing/handling time prior to your items shipping)
Once fulfilled, we will email you your tracking number so you can track your package. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided.
Orders and emails placed between Fridays 12:00pm PST through Sunday, as well as holidays, will be processed on the following business day.
Delivery costs and times depend on Country of destination and are listed in the below table:
| Delivery time |
Shipping costs |
|
| AUSTRALIA | 5/7 working days |
For orders less than $500.00 fee of $20.00 Free for orders over $500.00 |
| NEW ZELAND | 5/7 working days |
For orders less than $550.00 fee of $30.00 Free for orders over $550.00 |
| UNITED KINGDOM |
2/5 working days |
For orders less than $550.00 fee of $30.00. Free for orders over $550.00 |
| UNITED STATES | 3/6 working days |
For orders less than $550.00 fee of $35.00. For orders over $550.00 fee is $20.00 |
| REST OF WORLD | 3/6 working days |
For all orders fee of $60.00 |
