Terms & Conditions




The assortment of products on the site reflects the availability of the item for size and color. The website is in fact computationally connected with the shops of the group in real time. The website also operates as a marketplace for TLUXY.IT.
Although extremely rare, it is possible that for a number of reasons (lack of connectivity, excessive delay during the order payment by a customer or the company that processes the payments) a certain product is no longer available. 
In case the ordered item is not available or if for some reason your order can not be processed the customer care will promptly notify the customer. 

Estro is an authorised online distributor for all designers displayed on the Website. The authenticity of every item offered for sale on the Website is guaranteed.


1.2 - ORDERS

Purchases with Estro.com.au are simple and safe. To obtain the best experience from the site you can start by logging into your personal account or registering through LOGIN or SIGN IN buttons and follow the on screen instructions. As an alternative you can access as GUEST LOGIN and set one up after your purchase in order to have quick access to previous orders and saved addresses for faster shopping next time round.  As ESTRO CUSTOMER you can examine the collections, choose the products and place the chosen goods in your SHOPPING BAG.

Our boutiques have been running internationally for over 10 years and now we run successfully the online store estro.com.au The online store suggests original clothing and accessories of the best brands of international fashion. Thanks to the exclusive service and to the unmistakable style of ESTRO, shopping online will become a unique moment of pleasure. To surf through the proposals, simply select the category and proceed to refine your search to view the product selection. Every product has its description and includes images, price, composition, available sizes and colors.
By clicking ADD TO CART the chosen item will be added to the SHOPPING CART. This allows to surf on other pages of the site, before finalizing the order.
In every moment it is possible to add new items or, with the REMOVE ITEM button, you may delete selected ones.
With CHECKOUT you virtually leave your shopping cart and you will be introduces to the payment page where you can choose your way to pay. Billing address, delivery address and payment type will be requested before CONFIRMATION.
The order will be accepted once your bank authorizes the transaction.
The acceptance of the orders is scheduled in weekdays, from Monday to Friday, from 9.00 am to 5.30 pm. The orders placed during the weekend will be processed from the following Monday morning.

By placing an online order on ESTRO.COM.AU you confirm your unconditional acceptance of the Estro Terms & Conditions.


The online store, estro.com.au offers to its customers the chance to pay by credit card, Paypal, ZipPay and Afterpay. T

Payments made through Credit card and Paypal. will be billed to our partner Trade Lux Italia Srl (TLUXY.IT)

There is no other accepted method of payment. The financial information of the customer that buys on the website estro.com.au (credit card number, expiry date, and other personal data) will be exclusively managed by Shopify payments, the bank in charge of all on line transactions. Thanks to an encrypted code no one will be able to retrieve the personal financial data. The operators of the estro.com.au are not authorized or able to obtain information on credit cards and bank account numbers of the customer. The first order of every new client must be verified with the bank that emitted the credit card. In particular, before charging the amount of the purchase on the credit card of the client, estro.com.au allows Shopify payments to verify the transaction with the customer's bank. This procedure, executed only for the first order by a new client, could cause some days of delivery delay, but ensures to both the customer and estro.com.at security of transaction.

1.3.1 - CREDIT CARD 

On the web site estro.com.au Visa, MasterCard, American Express, Diners, Union Pay cards are accepted.

Once the purchase has been made, the customer provides his credit card details in a protected electronic system controlled by PAYPAL.com that grants maximum security during the transaction. If the credit card covers the order amount and the given details are valid, the PAYPAL authorizes the transaction. The customer will receive an e-mail that will confirm the successful transaction.
Further information available at www.paypal.com, www.visa.com, www.mastercard.com and www.americanexpress.com

1.3.2 PAYPAL

Customers may also pay purchase with verified PayPal accounts. estro.com.au accepts PayPal payment coming from verified account and reserves the right to send the merchandise only to the address indicated in the verified account.

All the payments sent from unverified PayPal account will be cancelled.



Estro.com.au will deliver worldwide thanks to the currier express service. The products delivered from estro.com.au are carefully checked and packed properly  to ensure protection of the goods.

Any issue related to the delivered order should be communicated immediately to our customer service.

All items travel with the purchase invoice that shows the quantity and value of goods.


estro.com.au grants for all the deliveries a free assurance against theft and accidental damage during the shipment. The assurance is valid until the merchandise reaches destination.


Each order, regularly placed and paid, will be shipped within two/five working days. Shipments depart from our department store on working days only, from Monday to Friday, from 9.00 am to 5.30 pm. Orders placed from Saturday to Sunday will be handled on the following Monday.


The customer can monitor his shipment status at any time, thanks to our Currier Express service. The customer will receive a confirmation mail when the merchandise departs that includes the tracking number that allows the customer to monitor progress.


The delivery time is conditioned by the destination of the shipment.


See more information of Estro shipping cost here



Once the goods reach destination it is the customer’s duty to carefully inspect the packaging before signing and therefore accepting the parcel. If conditions of the parcel suggest that it has been tampered with or damaged the customer has the right to refuse the delivery. Such issues should be communicated immediately to the Courier service office (which delivered the order) and to estro.com.au customer service. If the customer refuses delivery all expenses involved in returning the goods to estro.com.au will be deducted from the refund due to the customer. If the delivery was impossible to make due to the address details provided by the customer at the moment of purchase all expenses involved in returning the goods to 
estro.com.au will be deducted from the refund due to the customer.


Estro.com.au grants a high level of customer service. It’s possible to receive updates and information about your order status by sending an e-mail to our customer service.


estro.com.au wishes to ensure complete satisfaction to their customers also by offering the opportunity to return one or more ordered items and receive a refund equal to the price of the returned items. Customer can return an order in-store or using our Pick-up service (15.00 fee). Customer will need to act within 14 days after delivery date and then only if the goods meet all the “conditions of return” listed below.


See more information about Conditions of Return and Estro Return Policy here



If the return procedure was performed properly, in compliance with all mentioned conditions, the Customer will receive an email of acceptance of occurred return. The reimbursement will usually happen by redirecting the amount due to the processed credit card (if the case the order was paid by credit card) or PayPal account (if the order was paid with PayPal).



In order to make purchases on the website ESTRO.COM.AU, you must:
1 – be a “Final Customer”, meaning that whoever makes and order has no intention to use the purchased goods for resale or any other commercial use
2 - be over 18 years of age 
3 - meet the legal requirements for subscribing a binding contract; 
4 - have a ESTRO.COM.AU account or a valid e-mail address; 
5 - hold a verified PayPal account or credit card accepted for payment at ESTRO.COM.AU 


All contents of the website ESTRO.COM.AU  (texts, images, fonts, graphic design, music, software, codes and format scripts) are exclusive property of ESTRO PTY LTD l and are protected by copyright. They can not be reproduced in any way unless under express prior and written consent by ESTRO PTY LTD . Similarly, it is categorically forbidden any use of content and brands on the site (copy, reproduction, modification, transmission, publication or redistribution) unless specifically authorized by ESTRO PTY LTD .

ESTRO.COM.AU declines any liability connected to the unfortunate event in which, due to a malfunction or particular configuration of customer's computer or screen, the colors of products shown on the site do not faithfully reflect the original item. Customer Service of ESTRO.COM.AU agrees to provide timely inform customers in the event of non availability of ordered items from the site.
ESTRO.COM.AU guarantees the protection of its website in accordance with international standards for Internet, but declines any responsibility to deal with problems, damage and risks that the client may encounter while using the site or any malfunctions associated with the decommissioning of cookies browser.
Using this site ESTRO.COM.AU - which contains information about item and how to purchase them - meaning that the user / customer accepts the rules and terms and conditions of this declaration. Non-acceptance of such permits allows ESTRO.COM.AU to exercise the right to request the users / customers of not use of the mentioned site.


The purchase of the goods suggested on the site ESTRO.COM.AU is reserved for “Final Customers” only as described in the point no. 5.1 above and here briefly summarized: “Final Customer”=User of the ESTRO.COM.AU platform who makes only personal purchases with no further commercial or professional reasons connected to the goods involved.

ESTRO.COM.AU invites all users that do not identify in the above description to refrain from making orders. ESTRO.COM.AU will therefore decline orders from users that fail to comply to the Trade Policy.
ESTRO.COM.AU reserves the right to:
a) refuse enforcement of an order in the event that our bank (Shopify payments) delivers a negative opinion after checking the transaction with the customer's bank
b) to refuse its services or evasion of orders to anyone at any given time, to make corrections and / or changes to the site and its contents if it deems necessary and without giving prior notice, and is also committed - if reported or spotted - to make corrections of any technical errors or wording on the site.
ESTRO.COM.AU cannot in any way guarantee that the site content (text, images, fonts, graphic design, music, software, codes and format scripts) comply with regulatory requirements in countries. ESTRO.COM.AU declines any liability for access to the site from other places or countries where their content is deemed illegal or contrary to law. All users accessing the site from these places or countries are doing so under their own responsibility fully accepting that they are solely responsible for compliance with local laws and penalties that they may incur.


To the full extent permitted by law and subject to your rights under the Australian Consumer Law, our entire liability in connection with the Terms will not exceed the purchase price of the merchandise in question.

We are not responsible for: any losses which are not reasonably foreseeable by you and us; any losses which are not caused by our breach or negligence; indirect losses which are a side effect of the main loss or damage (for example, business or trade losses, loss of profits or loss of opportunity). We are not responsible for a failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

Nothing in the Terms means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or sub-contractors is limited.

For clarity, nothing in the Terms is intended to limit your rights under the Australian Consumer Law as to the quality of goods sold by Estro, including the consumer guarantees.


Any provision of the Terms which is illegal, void or unenforceable is only ineffective to the extent of that illegality, voidness or unenforceability, without invalidating the remaining provisions


If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.


The Terms are governed by and are to be construed according to the laws of New South Wales, Australia.


You submit to and accept unconditionally the exclusive jurisdiction of the courts and appellate courts of New South Wales, Australia with respect to any legal proceedings brought in relation to the Terms.