Return Policy

 
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Have you seen something you liked but are unsure it will fit or suit you perfectly? No worries! You have 14 days to decide if to keep it or send it back.

 

HOW TO REFUND

 

  • AT AN ESTRO STORE 

1. Send a return request to customercare@estro.com.au within 14 days after you have received the item. Please include:

  • Order number
  • Code(s) of the item(s) to be returned
  • Reason for return
  • Estro Store where you wish to return the item(s)

 

2. Wait for our confirmation email.

3. Take your order and receipt to any Estro store

4. Refunds will be credited to your original method of payment within 3 to 10 business days (depending on your card issuer’s policies). 

 

  • RETURN YOUR ORDER TO ESTRO VIA POST/COURIER

1. Send a return request to customercare@estro.com.au within 14 days after you have received the item. Please include:

Please include:

  • Order number
  • Code(s) of the item(s) to be returned
  • Reason for return

2. Once received our return email confirmation, please send the order back to*:

Estro, 253 Pitt St, Sydney NSW 2000, Australia
.
*ESTRO strongly recommends you return your item by registered mail courier (such as Australia Post, Fedex, UPS, DHL or TNT), so your package can be tracked. ESTRO will not take responsibility for any undelivered merchandise.
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Once your package reaches the warehouse, please allow 5 to 10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. 

All items for return must be in their original, unused condition, with all designer labels still attached on the item and any related accessories or instruction booklets included with the original receipt form.

Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We'll not accept return requests for defective, damaged or wrong item received beyond 14 days from the date of delivery.

Items sent back to us without first requesting a return will not be accepted. 

 

EXCHANGES 

If you wish to exchange your order or part of it, please send an email to customercare@estro.com.au with the following information:

 

  • Order number
  • Code(s) of the item(s) to be returned 
  • Reason for return
  • Code and size of the item you wish to receive

We'll check if the item is available and if it is, we'll ask you to return the original order and once received we'll arrange the delivery of the new item.

Only one exchange for each item bought will be free if previously authorized.

For orders outside Australia, exchanges are not possible, but it is necessary to request a refund and make a new order.

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OUR POLICY: 

For orders paid by Credit Card, the refunded amount will be available to Clients within 10 business days (but is usually much faster than this) and within their next billing statement. Processing time may vary depending on the Credit Card Company.

Orders paid by PayPal, will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. 

Delivery charges will not be refunded.

The Items should be returned in original condition (unworn, unwashed and unaltered) and in the original packaging with designer garment tags attached in its original position.  Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged. If you decide that they’re not quite right, please return them in their original shoe box as it is part of the product, with another solid box around it, preferably the original outer packaging.

Please note that time is of the essence.  If the conditions stipulated by Estro are not met, including as to timeframes, Estro will have no obligation to refund, exchange or return the merchandise to you.  You may arrange collection at your own expense.

We do not extend this return policy to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.