COVID-19 HEALTH & SAFETY MEASURES

To our Customers and Community,

In light of the evolving COVID-19 situation and in line with State and Federal government measures, controls and health advice, we are committed to ensuring health and safety to our employees and customers, we have implemented the following;

Social Distancing

To keep all clients safe in the store we are working under the guidelines of Health.Gov to enforce the four-meter squared spacing between each and every client.

Store Hygiene

Our safety procedure for clients to follow upon their entry into the store.

  • Hand sanitiser is readily available in all of our stores;
  • We still encourage you to try on any of our garments, using hand sanitiser before and after entering the fitting room.
  • Our employees will still be available to assist you with verbal fitting and styling advice where possible;
  • Our equipment including, iPads and eftpos are wiped clean for every customer.
  • Our employees have received guidelines and educational materials so that they can address situations that may occur;

In addition

  • Disposable mask will be available to our customers on request.
  • Our employees will wear mask for the safety of our customers all time.
  • Our employees have also been advised to self-isolate if they are feeling unwell or have flu-like symptoms

 

ONLINE ORDERS

Will I still receive my order/return/exchange?

Yes, please be assured that ESTRO Online will operate business as usual unless notified otherwise. We are monitoring the situation very closely and will be in touch if there is any update to your order/exchange/refund.

*Please note: there may be delays during the delivery of your order, however we will endeavour to work to minimise the impact by ensuring we are in constant communication with our delivery partners and customers.

What about the delivery of my purchase?

We are in constant communication with our our delivery partners to ensure the highest standard of hygiene is maintained at all times and the safety of our customers. 

 

In these unprecedented times PLEASE STAY SAFE. We will get through this together! Thank you for your loyalty and support.

Kindest Regards,

Estro Luxury Designer Team

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