SHIPPING

 

We do our best to fulfill your order within 2 business days ( Please allow a 24-48 hour processing/handling time prior to your items shipping)

Once fulfilled, we will email you your tracking number so you can track your package. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided. 

Orders and emails placed between Fridays 12:00pm PST through Sunday, as well as holidays, will be processed on the following business day. 

Please note, due to the Covid-19 situation there may be delays during the delivery of your order, however we will endeavour to work to minimise the impact by ensuring we are in constant communication with our delivery partners and customers.

  

Please Note:

  • We do not ship to a Postal Box address  or a Parcel Locker
  • We are unable to redirect orders once items have been dispatched

                INTERNATIONAL SHIPPING - DUTIES, FEES AND TAXES

                Please note, all our Orders are shipped from Australia. 
                For International Orders your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Estro is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Estro, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Estro), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping. 
                  Please send us an email for further information: customercare@estro.com.au
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