We do our very best to fulfill your order within 2 business days ( Please allow a 24-48 hour processing/handling time prior to your items shipping)!
Once fulfilled, we will email you your tracking number so you can track your package. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided. All orders are shipped via DHL.
Please note, orders and emails placed between Fridays 12:00pm PST through Sunday, as well as holidays, will be processed on the following business day.
We offer FREE shipping on all orders over AU$500; on orders below AU$500 shipping cost will vary according to your destination. View more about shipping cost below:
- We do not ship to a Postal Box address
- We are unable to redirect orders once items have been dispatched
DUTIES, FEES AND TAXES
Please note, your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges.
Estro is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Estro, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Estro), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.
Please send us an email for further information: firstname.lastname@example.org